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BUSINESS TERMS AND CONDITIONS

These business terms and conditions apply to the purchase of cruise tickets from Pražské Benátky s.r.o., ID No. 25759051, with registered office at Platnéřská 191/4, Staré Město, 110 00 Prague 1, Czech Republic (hereinafter the “Company”). These business terms and conditions define the mutual rights and obligations of the Company and the Customer upon the purchase of cruise tickets. Matters not laid out in these business terms and conditions are governed by the applicable provisions of Act No. 89/2012 Coll., the Civil Code.

Contract and its Contents

Company” means the company Pražské Benátky s.r.o., ID No. 25759051, with registered office at Platnéřská 191/4, Staré Město, 110 00 Prague 1, Czech Republic.

Customer” means the person who purchases a cruise ticket from the Company via the online shop.

By posting an offer for the sale of cruise tickets on the website http://www.prague-venice.cz/ (hereinafter the “Website”), the Company makes an offer to enter into a contract. The moment the Customer pays the purchase price of the cruise ticket, the contract is concluded.

To purchase a cruise ticket, the Customer must fill in the appropriate form on the Website with their name, e-mail address and the number of tickets to be purchased. The latter are added to the shopping basket, where, during the purchase, the Customer may check and modify the details entered and the number of cruise tickets to be purchased. Subsequently, they confirm their order by clicking on the “OBJEDNAT/PLACE ORDER” button.

After the Customer confirms their order, they can pay the purchase price of the tickets using a payment card or a PayPal account. The moment the whole purchase price is paid to the company’s account using one the methods mentioned above, the Customer receives an email with a tax document – an invoice for the cruise ticket paid. The payment is to be made either in Czech Crowns (CZK) or Euro (EUR), in the amount specified in the Company’s current price list posted on the Website. The prices shown in the price list include VAT. No conversion from CZK to EUR and vice versa is done at the point of purchase price payment, and the Customer is thereby not entitled to a refund of the difference in purchase price if the current exchange rate of the currency in question changes.

The Customer receives the purchased cruise ticket featuring a unique code, and a payment confirmation message via email to the address provided at the time of purchase. When boarding the cruise or visiting the Charles Bridge Museum, the Customer must present a printed cruise ticket.

A cruise ticket is valid for one calendar year since the day of its purchase. Within this period the Customer may use the cruise ticket for a 45-minute cruise on a historic ferry boat including audio commentary and light refreshments, and to visit the Charles Bridge Museum. If the Customer does not use the cruise ticket within the given period, the cruise ticket is no longer valid and cannot be used. Should this be the case, the Company shall not refund the Customer the purchase price or any part thereof. If a cruise ticket is lost or damaged, it may not be replaced for a new cruise ticket.

The current departure point of the cruise on a historic ferry boat, and the current times when the historic ferry boat sets off are posted on the Company’s website http://www.prague-venice.cz/. The capacity of a historic ferry boat is 30 passengers and if it is reached, it is not possible to take more passengers on board the particular historic ferry boat at the time in question. The exact departure time of the historic ferry boat may change depending on the current weather conditions and capacity.

If the Customer wishes to take the cruise in a group of 10 people and more, they must inform the Company via email at info@prague-venice.cz at least 5 days in advance, and the Company shall authorize the booking for the requested number of seats on the historic ferry boat depending on the capacity currently available.

The Company reserves the right to cancel the cruise on a historic ferry boat in case of adverse weather conditions, technical failure of the historic ferry boat, or other events beyond control. Should this be the case, the Customer has the right to take the cruise on a different date; the purchase price shall not be refunded to the Customer.

During the cruise the Customer must follow the Company’s instructions concerning the safety of persons and property. The Company accepts no responsibility for any high-value belongings the Customer brings on the cruise.

Claims

If the Customer does not receive from the Company the correct number or type of cruise tickets for which they have paid the purchase price, the Customer has the right to point out the defect in writing by sending the Company a message to the address info@prague-venice.cz. The Company shall review the legitimacy of the Customer’s claim and shall remedy it by sending the remaining cruise tickets or cruise tickets of the correct type.

Withdrawal from the Contract

If the Customer is a consumer and the contract is concluded by means of distance communication (via the Company’s website), the Customer is entitled, in accordance with the provision of Section 1829, Subsection 1 of the Civil Code, to withdraw from the contract within 14 days from the date the contract was concluded. The written withdrawal from the contract must be sent to the Company within the period stated. The Customer may send the withdrawal from the contract to the address info@prague-venice.cz, and they must provide the contract (order) number, the date the contract was concluded and the account number where the purchase price is to be refunded. In this case, the Company shall refund the Customer the purchase price within 30 days of receiving the written withdrawal from the contract. Expenses associated with refunding the purchase price, namely bank charges, shall be borne by the Customer.

According to the provision of Section 1837 of the Civil Code, the Customer may not withdraw from the contracts:

  1. for the provision of services if the services were provided with their prior express consent before the period for the withdrawal from the contract expired and the entrepreneur informed the consumer prior to entering into the contract that in such case the consumer did not have a right to withdraw from the contract,

  2. for the delivery of goods or services the price of which depends on financial market deviations that are independent of the entrepreneur’s will and may occur during the period for withdrawing from the contract,

  3. for the delivery of alcoholic drinks which may be delivered after 30 days have passed and the price of which depends on financial market deviations independent of the entrepreneur’s will,

  4. for the delivery of goods customized at a request of the consumer or for the consumer,

  5. for the delivery of perishable goods, including the goods that were irrevocably mixed with other goods after delivery,

  6. for repair or maintenance performed at the site specified by the consumer and at their request; this does not apply if repairs other than those requested are subsequently performed, or if spare parts other than those requested are supplied,

  7. for the delivery of goods in sealed packaging that have been taken out of their packaging by the consumer and thereby may not be returned for hygiene reasons,

  8. for the delivery of an audio or video recording or computer software if the original packaging has been opened,

  9. for the delivery of newspapers, periodicals and magazines,

  10. for accommodation, transport, catering or leisure time activities if the entrepreneur provides such performance at a determined time,

  11. concluded at a public auction in compliance with the act governing public auctions, or

  12. for the delivery of digital contents if the contents were not delivered on a tangible medium and were delivered with the consumer’s prior express consent before the period for the withdrawal from the contract expired and the entrepreneur informed the consumer prior to entering into the contract that in such case the buyer did not have a right to withdraw from the contract,

that is to say namely in cases where the Customer uses the cruise ticket for a cruise on the historic ferry boat or a visit to the Charles Bridge Museum before the period for the withdrawal from the contract expires.

Privacy Policy

By concluding the contract, the Customer agrees that the personal information they provide the Company with shall be processed and collected until such time as they file a written objection to this. All personal information is retained by the Company in compliance with the applicable legislation of the Czech Republic, namely in compliance with Act No. 101/2000 Coll., on the Protection of Personal Data, as amended.

The Customer has the right to access their personal information and to correct it. The personal information the Customer provides is used solely for the Company’s purposes and is not shared with any third party.

These business terms and conditions are effective for the sale of cruise tickets as of 1 January 2015.